Return and Refund Policy

At SkillPilots, we strive to provide the best services and experiences for all our users. However, we understand that there might be situations where a refund may be necessary. Below is our refund policy:

Refund Eligibility

1. Subscription Services:
   • Refund requests for subscriptions can be made within 7 days of purchase if the service has not been used or activated.
   • If services have been partially used, refunds will be granted on a pro-rata basis, excluding administrative charges.
2. One-Time Payments:
   • Refunds for one-time services (such as assessments or placements) are only available if the service has not been utilized or delivered.
   • Once the service is used, no refunds will be processed.
3. Technical Issues:
   • If you face any technical issues while using SkillPilots and the issue is unresolved within 14 days, you are eligible for a refund.
4. Exceptional Circumstances:
   • Refunds may be provided in cases of fraud, accidental payments, or duplicate transactions upon verification.

Refund Request Process

1. To request a refund, please email us at support@skillpilots.com with the following details:
   • Your registered email ID
   • Transaction details (date, amount, and reference number)
   • Reason for the refund request
2. Our team will process your request and respond within 5-7 business days.

Refund Timeline

• Approved refunds will be processed within 7-10 business days.
• The amount will be credited back to the original payment method within 15 days.

Non-Refundable Charges

• Administrative fees and taxes are non-refundable.
• Refunds are not applicable for discounted or promotional offers.

For further assistance, feel free to contact our support team at support@skillpilots.com We are here to help!